SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Finser (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://finser.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I highly recommend this cat tree for owners of large cats. It's a solid, well-crafted piece that provides endless entertainment for my cat. The wheel is smooth and sturdy, and the entire structure is roomy and safe for my cat to enjoy.
This cat tree is a hit in our household. The wheel is a great addition for my active cat, providing her with lots of fun and exercise. The tree itself is sturdy and well-made, offering various spots for her to climb and relax.
My large cat took to this cat tree tower instantly, especially the wheel. It's a great source of exercise for him. The tree is solidly built and doesn't wobble, which is important for larger cats. It was also a breeze to assemble.
The cat tower is a great purchase for my two large cats. They both love the wheel and the various platforms to lounge on. It's a sturdy and well-constructed piece that was easy to put together. The wheel adds a fun twist to the traditional cat tree.
I'm impressed with the quality of this cat tree. The wheel is the standout feature, providing my cat with much-needed exercise. It's sturdy enough to handle my large cat's weight and antics. Assembling it was straightforward, and it looks great in our living room.
This cat tree with its unique wheel feature is a game-changer. It's perfect for my large cat who needs a lot of stimulation and exercise. The tree is robust, and the wheel spins smoothly. It's also aesthetically pleasing, which is a great bonus.
I bought this cat tree for my large cat, and it's been fantastic. The wheel is a brilliant feature that keeps him active and engaged. The entire structure is sturdy and was surprisingly easy to assemble. It's become a favorite spot for my cat to relax and play.
The cat house with wheel is a hit with my two big cats. They are constantly playing on it, especially enjoying the wheel. It's a sturdy and well-built product, offering ample space for them to explore. It's also easy to clean, which is a huge plus.
My large cat has fallen in love with this cat tree tower. The wheel is her new favorite spot, and she spends hours on it. It's sturdy, well-designed, and blends seamlessly with my home decor. It was easy to assemble and is definitely a great value for the price.
This cat tree is a lifesaver for my large cat. It's incredibly sturdy and spacious, offering plenty of room. The wheel is a fantastic addition, providing endless entertainment and exercise for my cat. A great choice for any cat owner looking for quality and durability.
This cat tree with a wheel is perfect for my cat's playful nature. Sturdy, fun, and looks great in the house.
My nephew's big cat loves the spaciousness of this cat tree. The wheel is a bonus, keeping his cat entertained for hours.
My large cat immediately took to this cat tree. The wheel is a great feature for exercise. Easy to assemble and looks nice.
My aunt's cat is obsessed with this tower. The wheel is her favorite part, and it's been a great way for her to stay active.
Bought this for my large cat and he loves the wheel. It's sturdy and fits well in our living room. Excellent for active cats.
My cousin's large cat couldn't be happier with this tower. The wheel is a fantastic addition for extra exercise. Highly recommend.
The Cat Tree Tower House with Wheel is a game-changer for my cat. It's sturdy and offers a lot of entertainment.
This cat tree is ideal for my two large cats. They both love the wheel. It's a solid, well-made product.
My brother bought this for his two cats. They spend hours on it every day, especially the wheel. It's a hit in his household!
My sister's cat loves this tower. It's sturdy and spacious, perfect for her large cat. A great investment.
This product is strong and of high quality. It's safe for cats and spins smoothly. It's a great deal and I highly recommend it.
The wheel is fantastic and well-crafted. My cats are reaping its benefits.
My kitty adores her wheel. She uses it multiple times a day and really gets it moving.
It was easy to assemble and my cats like it. It's a very good product.
My cats didn't take to it initially, despite trying with catnip and toys.