SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Finser (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://finser.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
This chandelier is both beautiful and unique. I'm not usually a fan of traditional crystal chandeliers, but this one is different. The design, resembling tree branches in a lovely gold, is exquisite. It's a real conversation starter and a piece I absolutely love. Highly recommended!
This lamp is a true jewel in our home. Its brilliant light beautifully reflects off the crystals, creating a stunning effect. We've placed it in our front entrance, and it's simply gorgeous.
I absolutely adore my new chandelier. It's incredibly sparkly and mesmerizing – I could spend hours just admiring it. It was straightforward to install, and its sturdy construction is evident.
I can't praise this product enough! The quality is exceptional and it has surpassed all my expectations. I strongly recommend it for its reliability and efficiency.
This light mounts close to the ceiling and is a great upgrade from typical dome flush mounted fixtures. It's ideal for large hallways or living rooms. The shipping was prompt, and it arrived well-packaged and undamaged. It's bright but works well with a dimmer for additional ambiance.
This chandelier is absolutely STUNNING! It brings an indescribable 'pop' to any room. The design is unique and classy, and the craftsmanship is excellent. It's a showstopper that I would definitely recommend.
This chandelier is simply lovely! My 88-year-old dad, who has great hand/eye coordination, assembled it, adding his creative touch. It's well-made, included extra crystals, and casts a beautiful light design on the ceiling. I have it on a dimmer switch and am extremely pleased with it.
This chandelier is a beautiful and high-quality fixture. Installing it was manageable, and the light it emits is bright and crisp. I highly recommend it for its excellent design and light output.
This light is a fantastic addition to my kitchen. It brightens up the space beautifully, adding an elegant touch that differs from typical hanging lights. It's both different and beautiful!
This chandelier was the perfect addition to my newly remodeled wine room. Installing the crystals requires some effort, but the stunning result is well worth it. I highly recommend it for its beauty.
The chandelier is beautiful, surpassing my expectations. Assembly requires some time but is not difficult. Installation is straightforward. I would definitely consider purchasing it again.
I loved how the light looked in the picture, but in person, it's even more gorgeous. It was easy to assemble and install, and fits perfectly in the room.
This chandelier looks amazing in my new living room! It's a real statement piece and provides ample light, though it does get a bit warm.
The chandelier is very pretty, but it came with little to no installation instructions. Adding the crystals takes time, but the final result is definitely worth it.
The chandelier turned out amazing – it looks just as beautiful as when it was installed.
Whimsical and ethereal, this chandelier is a beauty whether lit or not. It resembles a crystal dandelion and adds a magical touch to any room.
Magnificent! Installing the crystals was a bit tedious but not overly difficult. The effort is definitely worth it for the stunning result.
This chandelier is stunning in my foyer and was easy to assemble. I do wish it provided a bit more light, though.
I adore this lamp; its design is both cute and different, bringing a unique charm to any space.
This wonderful light is beautiful, easy to assemble, and hang. A great item that I'm very pleased with.
The chandelier looks incredible and works perfectly. We receive so many compliments from our friends.
I installed this chandelier in my den, and it's both beautiful and provides plenty of light.