SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Finser (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://finser.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Our two cats love this ball! We turn it on whenever they start to fight, and it stops them right away! They were initially scared of it, so we left it out without turning it on for about a week and sprayed a bit of catnip spray on it to get them interested. After that, they loved it!
It's a perfect fit for cats, designed to navigate obstacles like rugs and corners. The engaging lights keep them entertained, and it operates silently. I'm pleasantly surprised by its battery life and durability. My cats are captivated for hours, even if they're just observing it. The only challenge is retrieving it from under furniture once the battery depletes, but it's inexpensive enough to replace if you get too frustrated.
This toy is amazing! All of our cats are intrigued by it, but our youngest one absolutely adores it. It arrived yesterday, and within minutes of unboxing it, he was engrossed in play for hours.
While the toy is smaller than I initially imagined, it turned out to be a hit with my cat, who isn't very large either. The ball's random movements, combined with the different colored lights, provide hours of entertainment. The battery life is somewhat limited, but the toy rates well for its simplicity and independence for the cat.
So far, this is the only toy that has truly engaged my cat. I've wasted a lot of money on toys he just ignores. The only downside is that it moves a bit slower on carpet, and the bouncing on tile can be a bit noisy, but it's well worth it to keep him entertained.
This toy has motivated her to get up and move, beyond just going to her food bowl. Thanks to this toy, she's more active. The only thing that could make it better is including a tiny attachable feather along with the bell.
My cat is initially scared of it when it's on its highest setting, but when switched to the lower gentle mode, he loves it! It keeps him entertained when I'm away, and I often see him chasing it on our kitty cam. The battery also lasts a long time, and it's reasonably priced.
My one-year-old cat loves her new toy. Even after the battery runs out, she continues to bat it around the house and play with it in her paws. It's a fantastic cat toy.
If you're looking for the perfect diversionary toy for your cat, this is it! It outshines the "mouse"-shaped ones in every aspect, from battery life to maintenance to its ability to move around the house. Moreover, it doesn't have wheels and plastic axles, which often break and get clogged with debris in the "mouse" toys. So far, it's one of the best quick cat toys available.
After two days, I thought this toy was broken. It stopped working and emitted a faint blue glow. I couldn't turn it off or on, and it wouldn't charge. However, a few days later, it started charging and functioning correctly again. It definitely captivates our kitten. She can't get enough of it, and she even tried to play with it while it was charging and turned off.
This is amazing. Our cat loved it immediately. It spins at intervals and works well on hardwood and carpet.
Just received the toy, and it looks exactly like the product photos. It's not too loud, so it didn't scare my cats. It's easy to use and does work and spin around, keeping my cats entertained. The only thing I wish is that it spun faster. There are times when the motor inside spins very fast, but the ball itself doesn't spin; it just shakes in place. I feel like it needs a stronger motor to spin as fast as shown in the advertisement. Overall, it's pretty accurate and keeps my cats busy, except it may not move as fast and bouncy as I expected.
Both of my cats absolutely adore this Cheerble! I only wish it were a bit more budget-friendly, as I'd love to get more of them.
I can confidently say that this is the best purchase I've made for my cat. He's only two years old and full of energy, and this toy keeps him occupied for hours!
Please note that this toy is not suitable for medium or large dogs.
While the toy appears well-made and functional, our cats were too apprehensive to fully enjoy it. It rolled smoothly on hard floors but struggled on rugs, occasionally bouncing, which piqued the cats' curiosity, though they ultimately decided it wasn't their cup of tea.
This toy has become a little demon for our cat, providing unpredictable and entertaining moments. When it turns red, it's time to take cover!
This toy is impressively well-made and quite cool. It performs best on hard surfaces.
I'd rate this product four to five stars for its durability with cats. My finicky cat played with it for about five minutes, which is a success in his book.
My mom's 13-year-old cat, who still has a lot of energy, thoroughly enjoys playing with this toy. It's heartwarming to see him active and having fun.
I bought two of these, and my cat adores them. The first setting makes it bounce on my floor, which initially concerned me regarding my condo neighbor's reaction, but I've received no complaints. The third setting allows it to roll slowly and randomly on the floor, which my cat absolutely loves. It's like magic. This is indeed a great product.
Initially, my cats were a bit startled by the ball's self-rolling antics, but once they got used to it, they had a blast playing with it. Unfortunately, it took an unintended journey down the stairs and is now missing in action. Hopefully, we'll locate it soon.
Currently, our kitty shows moderate interest in the ball, but we plan to charge it every night because it tends to lose its charge quickly.
I can confidently say that this is the ultimate cat toy I've ever purchased to keep my cat entertained when I can't actively engage with her. I simply took it out of the box, charged it up, turned it on, and the fun began!
My cat finds endless joy in playing with this toy, and she never grows bored.