SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesnât include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenât received tracking info within 5 days, please contact us.
My tracking says âno information available at the momentâ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youâve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Finser (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://finser.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
This toy is really sturdy and easy to use, not to mention it has a lovely, colorful design. It works super well, and the best part? No batteries needed! The kids have a blast with it. Definitely a 5-star product.
I bought the complete model and it's very good! The discs fly high depending on how tightly you press and the strength used. With a kid pressing, the pucks go up less, but it's still loads of fun and my kid loved it. Catching them with the nets isn't easy as they come down fast, but it's definitely fun.
It arrived quickly. If you step hard, it flies higher than you might think. I was outside and one got caught on the other side of our second-floor veranda house. Lost two of them, so need to be careful not to lose any more.
My 4-year-old struggles a bit with the power needed to step on it. Been trying for a week now.
This toy is fantastic, and my girls absolutely love playing with it.
Really cool toy, and it arrived super fast. The quality is impressive and it's so easy to use.
Haven't tried it out yet, but it looks fine to me.
It's good, and it's also fun to play with together.
Good quality.
The toy works well and is quite satisfying.
The product is well made and I appreciate the child-safe protective cap. It's a nice touch.
The price-to-quality ratio is good.
It's much cheaper than what's sold domestically. It's fun and actually bigger than I expected.
Works well. The finish is good and the plastics are of quality. I recommend it.
The toy matches the description perfectly. My daughter is thrilled đ. I'd recommend it.
It's just like the photo!
It's good. My baby really likes it a lot.
Looks good
Good quality product that meets needs. I recommend it!
Looks like it could be fun for the whole family to play.
The toy is great. My kids loved it. It was totally worth it.
Shipping was fast and the kids like it. Be careful when stepping on it though, as kids might get hit in the face.
I like it a lot. In the house, it reaches the ceiling, so better to play outside when the weather's good.
If you step hard, it goes really high. My baby steps on it, so it doesn't go as high. I think it will be more fun when we play as a family. The size is suitable and it looks just as it does in the pictures.
The safety mask was a bit big for my child's head, so I bought a rubber string separately. It's more fun if the child is a bit bigger. It would be great to buy 2-3 and play with multiple people!!!