SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Finser (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://finser.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
This charming little gadget is a delight; it operates independently, and it's truly amazing.
It has a lovely appearance, though the packaging wasn't perfect for protection. When I unpacked it, the sphere fell off and got slightly damaged. I haven't seen it rotate yet, but I'm looking forward to witnessing it in action once it gets some sunlight.
I'm confident I'll never need to buy another car air freshener again. Besides occasionally purchasing scented oil, I'll be saving money! It's a highly effective device that releases scent whenever there's enough light.
I adored this product. It looks fantastic and keeps my grandkids entertained. However, after 10 weeks, it suddenly stopped rotating, even in bright sunlight. It had been working well even in overcast conditions but inexplicably stopped. While it turns easily by hand, it just won't rotate on its own.
It's a shame we can't share videos because the movement effect is truly mesmerizing. Sharing a photo would mean duplicating what's already in the advertisement, so I'll just say that it's a beautiful item. Its practicality may be limited, but it certainly has a stunning visual impact.
If the world rotated as swiftly as this thing in the sunlight, we'd all be dizzy! It's incredibly cute, and I receive numerous compliments on it.
It functions well as a solar-powered rotating object but isn't particularly effective as an air freshener.
It looks great, and I love the color. However, it only spins when the sun's rays directly hit it.
Installation is a breeze, it exudes style and quality, and most importantly, it delivers results! I've never been this satisfied with an air freshener. We opted for the Cherry aroma, and our car always carries a delightful scent.
What an adorable item! It spins like a whirlwind. I'm curious about the battery life.
I liked the product, although it initially stopped working. However, the seller kindly sent me a replacement free of charge, and it's now working perfectly. I'm satisfied with it.
It has an attractive appearance, and the fragrance genuinely permeates the entire car. The new car scent is delightful and appeals to both men and women, with neither a flowery nor overly musky aroma. Please note that the metal can get quite hot, so it's advisable to top up the scent before it warms up. I highly recommend it to anyone looking to maintain a pleasant-smelling car without the need for frequent air freshener replacements. It's brilliant!
It performed admirably during the summer when there was plenty of sunlight. However, now it hardly functions unless I'm driving in a sunny spot.
This item boasts exceptional aesthetics and clever design, and the cherry scent is delightful.
Impressive item, but regrettably, it only functions under direct sunlight.
It was well-packed, ensuring nothing was damaged. I'm highly satisfied and can only recommend shopping here.
It functions effectively and has a very stylish appearance.
It works better than I expected, but it requires sunlight, not suitable for cloudy days. However, it rotates well in winter sunlight.
Despite the limited sunshine we get, this product performs admirably. It's incredibly easy to install and use with the scent.
I purchased two units, one for my van and one for my partner's van. I opted for the musk scent, placed it on the van window, and as soon as the light hits it, it starts spinning and diffusing the pleasant musk fragrance throughout the van. It's a truly delightful scent. I'm considering getting more for my car and home.
This compact device is fantastic. It's easy to recharge with scented oil, eliminating the need for those hanging air fresheners that quickly lose their effectiveness. Highly recommended.
Excellent product with a very pleasant smell inside my car.
I couldn't be happier with this product. It's a significant improvement compared to the other one I used. It does what it promises, and the aroma in my car is truly unique.
I'm extremely satisfied with this product. It's visually appealing and functions perfectly in my car. The scent is delightful, fresh, and natural.
This little device is amazing and functions superbly! I'll be giving these as Christmas gifts to everyone!