SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Finser (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://finser.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
It operates very quietly, revving up when the sun hits it. It seems that you may need to refresh it with oil more often than once a month, perhaps every two weeks. Nevertheless, it's a lovely device that fills my car with a pleasant scent.
This is a good air freshener. I haven't experienced any issues with it spinning. I enjoy returning to a car that smells fresh.
This is unquestionably the best car air freshener I've ever had. It operates quietly, and the essential oil it comes with has a pleasant and not overpowering scent. I also appreciate the freedom to use any oil I prefer without worrying about leaks.
It's the coolest thing for a car air freshener. Everyone who enters my car loves the scent and the appearance of this device.
I appreciate that it comes with scented oil, and the fragrance is delightful! The design and quality of this product are excellent. I highly recommend it.
This is a fantastic concept, and it works when exposed directly to the sun. However, it doesn't store solar energy, so it won't function at night, on cloudy days, or in the shade. The included scent is not overpowering, which is a plus, and I appreciate the ability to use my own high-quality oils.
It looks incredibly stylish and has a delightful scent! While some have mentioned that it makes a few noises, it doesn't bother me much. It's reusable, and what I love most is that I can use my favorite fragrance oil with it. I'm definitely planning to get some for my friends too.
I find the appearance of this air freshener to be quite appealing, although I've only witnessed it in action once. I understand that it's designed to spin only when it's sunny. I had hoped it might be a bit more sensitive or have some energy storage for cloudy or dark days.
Among the car scents I've purchased, this is undoubtedly one of the best. The shape and design are impressive, and I adore the spinning top feature. It operates as long as there's sunlight shining on it, making it a very intuitive design. It's also built solidly and of high quality.
This product has a remarkably stylish appearance and is well worth the price. It's easy to install, and the fragrance it produces is fresh and long-lasting!
It's quite intriguing that this device operates on solar power, which struck me as unusual but also rather cool. It functions reasonably well, emitting a decent amount of fragrance. However, you'll need to replenish the liquid fairly regularly. Thankfully, this is a straightforward task, so it shouldn't be an issue if you don't mind doing it.
This nifty little product can be used with any oil or scent you have. The cherry oil it comes with has a delightful, not overly powerful aroma, and it operates using daylight.
The scent is incredibly rich and soothing. It's neither too strong nor too faint. Overall, this is an excellent product!
The cherry scent is strong but not overwhelming. Being solar-powered, you can save on USB ports, and even without direct sunlight, the scent lingers.
The scent oil doesn't last long, but overall, the functionality is excellent. A worthwhile purchase.
I had my doubts, but it works wonderfully in the sunlight.
It only works when the sun is strong, so it's probably best for use in the summer.
It does exactly what it's meant to do—keeps the air smelling nice.
This is the best car air freshener I've ever purchased. Just a few drops last for about a week, and then you can add a few more drops. I would recommend this product to everyone. I might even consider getting one for my home.
It worked brilliantly for a week and a bit, but now it won't move even in direct sunlight. It only moves a little before stopping if you manually nudge it.
I didn't expect it to work as well as it does. My car smells really pleasant when I step inside.
It appears fine, but occasionally gets stuck while spinning.
It works well on my rear tinted window, and I love it.
Overall, I'm very satisfied with the product, appreciating its great design, though I'm not thrilled with the cherry scent as I had ordered the new car scent.
The air freshener arrived promptly, and setup was a breeze. The cherry scent is quite pleasing, and you don't need to use much of it. Be sure to find the right position for it, as it adheres securely and requires some effort to reposition, without leaving any sticky residue on your dashboard.