SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Finser (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://finser.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
These cat ear Bluetooth headphones are a pleasant surprise in terms of both style and performance. The cat ear design is subtle and adds a touch of uniqueness. The LED lights are a nice touch, especially in low-light settings. Comfort-wise, they're great for extended use, making them suitable for various activities. The sound quality is commendable, providing clarity and depth. I appreciate the universal compatibility and the option to use them wired or wirelessly. They've become my daily drivers, offering a pleasant audio experience with a hint of personality.
I stumbled upon these wireless cat ear headphones, and they've exceeded my expectations. The design is quirky yet tasteful, and the LED lights are a playful addition. They're comfortable for extended wear, making them perfect for long study sessions. The sound quality is impressive, delivering a crisp and immersive audio experience. I appreciate the quick controls, and the wireless feature is a game-changer. These headphones are not just a fashion statement but also a reliable companion for anyone seeking a balance between style and performance.
These wireless cat ear headphones are a delightful surprise. The cat ear design is cute but not overbearing, and the LED lights add a subtle touch of fun. The over-the-ear style is comfortable, even during extended use. The sound quality is surprisingly good, offering a dynamic and clear listening experience. The wireless connectivity is reliable, and the control buttons make operation easy. They've become my go-to for both work and leisure, providing a unique blend of style and functionality that I didn't expect.
Surprisingly loud! Thought it would have low volume, but almost made my sister deaf. Well arrived and fully functional.
I like it. This is the second one I've bought. Haven't tested it yet, but it came well packed.
Good price-quality ratio, ideal for children.
Excellent, I loved it! 💕👏👌👍😉🙌
Well-packed product arrived long before the scheduled date.
Cute ears light up when on, suitable for adults. Soft ear cushions and easy-to-use buttons.
Parcel delivered ahead of time without damage. Daughter is satisfied. Highly recommend.
Foam packed perfectly, top-notch sound. Thank you.
Perfectly packed, amazing headphones. Highly recommend. Thank you!
Fantastic headphones, well-packed, and the sound quality is great! Highly recommend! Please like my comment!
Good product, works well. Correctly packed and arrived in 9 days. Highly recommend the seller.
Very good with excellent qualities.
Adorable; my daughter was thrilled!
The girl loves it, and it works well.
Very nice.
Lovely headphones for girls; my daughter loves them, and they work well.
Exactly like the photo; my daughter is delighted.
Thank you, everything is excellent. Fast delivery, satisfactory sound, well-packed.
Swift delivery, arrived in good condition. Highly recommend the store.
Quick delivery, well-packed with bubble paper. Works perfectly, easy to connect. Highly recommend for a birthday gift.
Excellent headphones, arrived in 16 days, impressive sound, and the LED light looks great.
Everything works well, fast shipping.